CedarLogsAndMantels.com
Red Cedar Logs, Mantels & More!
Red Cedar Logs, Mantels & More!
General Questions;
Where can I find your terms and conditions of sale?
Questions about shipping;
Answers to questions about shipping;
How will my order ship?
We generally ship orders which do not exceed weight and dimensional guidelines via Fedex. Orders which do not meet Fedex or other package carrier guidelines will ship via truck line.
What is the last date I can place my order to receive it before Christmas?
| Fedex Holiday Shipping Schedule |
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|---|---|---|
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Ground Orders- should generally be placed by 1pm on Thursday, Dec. 17th. (Some addresses and locations may be later, i.e. most Missouri addresses should arrive in one day, surrounding states should arrive in 2 days.)*Please see note below. |
2nd Day Air- should generally be placed by 1pm on Tuesday,Dec. 22nd. See the zone chart below to determine your service area. |
Next Day Air- should generally be placed by 1pm on Wednesday, Dec. 23rd. See the zone chart below to determine your service area. |
*The money-back guarantee for FedEx Ground® and FedEx Home Delivery® will be suspended temporarily for packages tendered during the 14 calendar days before Friday, Dec. 25 (Friday, Dec. 11 through Thursday, Dec. 24). See Fedex Holiday Policy Here
When will my order ship?
We ship orders for most items, which are in stock at our warehouse and placed before 1pm Central time Monday-Friday the same day. If your order is placed after 1pm, on weekends or holidays, your order will normally ship the next business day. Items which are non-stock or shown as drop shipped will ship according to the shipping policy of the distributor or manufacturer's warehouse from which they are to be shipped. Additionally, we may ship some out of stock items directly from the manufacturer if it will expedite the order to your benefit. We do strive to have most of our merchandise in stock and ready to ship. However, occasionally we do run out of high demand items, in this case we may not be able to ship your entire order immediately. If we have an expected shipment date for the item you ordered, we may notify you of the date the item is expected and ship the balance of your order, or if the expected date is within a few days we may hold your order for shipment and ship your entire order when the out of stock item is received at our warehouse. You will always have the option to cancel all or part of your order before it ships. Cancellations of order for custom made items, cut to order items or special order items may incur a cancellation fee, a restocking fee or may forfeit prepaid deposits.
How can I get a shipping cost for my order?
Shipping rates for orders where total order weight does not exceed 150 lbs. can be calculated in real time using the shopping cart. Simply place your items in the shopping cart, update the quantity you would like to purchase, enter your zip code and click apply. The shopping cart will calculate the rate, give you the estimated shipping time to your location, subject to the carrier policy, and give you the option to upgrade to a faster shipping method.
The shopping cart does not add shipping to my order, Why?
The most common reason that the shopping cart does not add shipping is that your total order exceeded the 150 lb. threshold for real time shipping calculation. Try selecting the alternate shipping method of "Over 150 lbs."
My total order exceeds the 150 lb. threshold. Does that mean it will not ship by Fedex?
No. Unless you have a single item that exceeds the 150 lb. threshold or is dimensionally larger than the maximum package size accepted by the carrier, chances are it will still ship by Fedex. It only means that your order reached the maximum weight that the shopping cart can calculate in real time. Select the "Over 150 lbs." shipping option and an estimated shipping cost will be included. Please keep in mind that this is an estimated shipping cost based on total shipment weight and should be fairly close. We will manually adjust your shipping cost to the actual cost of shipping and packaging at the time we process your order. In the event that the estimated shipping cost is too low, we will contact you before we process your order. If you have questions about the shipping cost estimate feel free to contact us by phone (888-315-7627 9am-5pm M-F) or email and we will be happy to calculate the exact shipping cost based on your actual order and zip code.
Will I receive tracking numbers for my order?
Yes, you will receive email confirmation that your order has shipped, tracking numbers and a tracking link for your order. We usually try to post tracking numbers within 24 hours of your order or the next business day if your order is placed over a weekend or holiday. When your order is shipped by truck line. we will generally contact you by phone or email the day the shipment leaves our warehouse with the PRO number and the contact phone number of the carrier. We also request that the carrier contact you 24 hours prior to delivery in the case of truck line. shipments.
I would prefer that my order be shipped by another carrier. Can I request a specific carrier such as UPS?
Yes, we will accept special requests for specific carriers. However, you will be charged that carrier's daily pickup charge which is currently about $8.00 in addition to the shipping cost shown on the shopping cart. This fee will be added manually at the time your order is processed, and will not be reflected in your shopping cart total. If you wish to make such a request simply add your request to the comments box at the bottom of the shopping cart page.
I received my order but it was damaged. What should I do?
We do our best to package your order so that it will arrive complete and undamaged. If you receive an item that is obviously damaged, do not accept it, refuse the shipment and contact us as soon as possible. We will reship your order or provide a full refund as soon as possible.
Concealed damage; We recommend that before you accept and sign for any order you open the package and inspect all items for shipping damage. If the driver will not wait while you inspect the shipment, sign for the item "Subject to inspection, driver would not wait." If you receive an item with concealed damage or if your order arrived damaged and was left when you were not present, please retain all packaging and contact us as soon as possible. We will assist you by filing a claim with the carrier, subject to individual carrier policy. In many cases the carrier may want to pickup the damaged product and all associated packaging. This usually occurs within a couple of days. Please note that
once you sign for and accept an order with a shortage or damage which was shipped by truck line., it may be difficult or impossible to successfully win a claim. We therefore, will not be responsible for truck line shipments with any shortage or damage not noted on the bill of lading at the time of delivery.
